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Patient Journeys

The Paxman Scalp Cooling System is used all over the world to help prevent hair loss for patients undergoing chemotherapy treatment. We are always keen to hear the stories of the people we meet and speak to every day, offering our support and listening to the ways we can continually improve.

There have been many successful outcomes for people using the Paxman system – see what patients and healthcare professionals have to say about their experience of scalp cooling below.

Helen Allsop, Mansfield

I’m Helen and I have been married for 24 years. I am a mum of four - 3 boys and a girl. I work for Weight Watchers as a coach and I absolutely love my job.

It all started when I went for a routine mammogram on 16 January 2017. My first had been 3 years ago when I was 49 but since then I hadn’t felt anything, I hadn’t had any changes so to me it was just a routine check-up. I nearly didn’t go for the appointment as it fell between two family birthdays and I considered myself...

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Debbie Charles

I was referred to an oncologist and my chemotherapy treatment began in September at Northampton General Hospital.

To be truthful, I was mortified at the thought of losing my hair. I knew I could cope with most things, however, losing my hair (which was my best feature) was something else. Years ago, I can remember watching a TV movie following the life of Ann Jillian in which she was diagnosed with breast cancer and used a cold cap during her chemotherapy. For whatever reason, I had remembered this and set about researching ‘cold cap’ on the internet.

Before the start date of...

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Christine Lydon,

“Early photos suggested my hair would indeed be my crowning glory. Blessed with golden Shirley Temple style curls and the sassy personality to match, it seemed I was assured an easy ride in the hair stakes. Sadly by the time I hit my teens, the curls had drooped and the shade was closer to a mousey brown than California blond. It was frustrating. I tried to encourage a bit of blondness with chamomile and lemon juice concoctions, to little effect, followed by various wash in/wash out colours. Once at university I embarked on an expensive highlight habit as I flirted with...

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Nelia Soares, Texas, USA

In November 2015, I got married in beautiful Maui and returned to find out that the preventive mammogram I had before I left was abnormal. I had a repeat mammogram that same month and was devastated to learn I had breast cancer. I was told that, for the next year, I would undergo chemotherapy, three surgeries, radiation and IV infusions every 3 weeks, not to mention all the frequent follow ups. I remained in a fog throughout the holiday season in 2015. One of my biggest fears was losing my hair during chemotherapy. People would tell me that my hair would...

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Felicity Gain

Hello, my name is Felicity Gain. I am 39 and have just been diagnosed with breast cancer. Hair loss is not a new thing to me to be honest as I have already lost it twice due to illness; first with leukaemia and then when I had a bone marrow transplant. I am determined not to lose it again to breast cancer!

When I had leukaemia 15 years ago, I wished that I could have used a cold cap. Unfortunately, the treatment didn’t allow for this as the chemotherapy had to reach my whole body. This meant I lost my...

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Jane Pitman

Richard Paxman had the pleasure of meeting Jane Pitman during a visit to Australia in November. Jane was the first person in Queensland to use the Paxman scalp cooling system and was very enthusiastic about our product as it allowed her to keep her hair throughout her chemotherapy programme. She was very keen to become a Paxman Pioneer.

Sadly, Jane lost her fight with her incurable cholangiocarcinoma on February 4th 2017, about 9 months after being diagnosed.
Jane was an elegant, stylish person and looked fantastic when Richard met her in November. This photo was taken...

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Catherine Murray, Campbeltown, Scotland

Hi, my name is Catherine and I am 57 years old, married, have two children and also two grandchildren.

My cancer journey began in February 2012. Life was good and I was looking forward to the birth of my first grandchild, due April 2012. One evening after a long day at work I felt a lump on my left breast which my husband checked and confirmed he could also feel. A few days later it was confirmed that I had breast cancer. My whole world fell apart, not knowing how advanced the cancer had progressed or spread, my initial thoughts were...

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Ailsa MacKenzie

I was diagnosed with breast cancer in November 2016, aged 44. What at first appeared to be a tiny 7mm tumour that could only be seen on ultrasound turned out to be a stage 3, grade 3 ‘triple positive’ aggressive cancer with an aggressive treatment plan – mastectomy and reconstruction, lymph node clearance, chemotherapy, radiotherapy and on-going targeted and hormonal treatment.

My partner had died from cancer only months earlier in January 2016, and my first thought on diagnosis was how to protect our young son from further trauma. I suspected that even if I told him I was going to...

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Lauren West, Australia

My name is Lauren and I am a 35-year-old woman from Australia. My journey starts on a beautiful autumn afternoon in New York. After a day of exploring, I went back to my hotel room and noticed that my right breast appeared to be looking more fabulous and fuller than the other. I found a large, distinct lump. Although quite shocked, I dismissed the lump as hormonal changes that might result in a cyst or something. I’d had a breast check at the doctor two years prior, so cancer wasn’t even on my radar -especially not while holidaying in New...

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Laura Crosbie, Leeds

I was 34-years-old when I was diagnosed with invasive ductal carcinoma breast cancer, stage 2, having found a lump by accident one morning in the shower.

My treatment began with lots of scans and biopsies, along with the removal of the sentinel lymph nodes which were thankfully clear.

I started chemotherapy on 15th February 2017 at St James’ Hospital, Leeds. I had two doses of Epirubicin/ Cyclophosphamide and four Docetaxel. My last chemo cycle was on the 1st June 2017 and I’ve since had a single mastectomy with an immediate reconstruction.

I was informed about the cold cap when I was first diagnosed....

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Gail Longinotti

The photograph you see of me was taken in Majorca the day after my sixth chemotherapy treatment. I finished the treatment on 6th June 2016 and flew to Palma on the 7th. YES, I have hair and I was so pleased given the 30 degree heat - not an ideal temperature for wearing a wig and being able to take a dip in the pool…

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My name is Pamela Fitzpatrick and I have worked in the chemotherapy day area at Ninewells Hospital, Dundee for approximately 13 years. I originally started as a Health Care Assistant and through time was promoted to Healthcare Support Worker. My role is extremely varied and includes working clinically with cancer patients, which is my absolute passion. I keep my knowledge and skills up-to-date regularly and have attended various study days and courses relevant to oncology. I have also completed my SVQ 3 modules and attended a short course in palliative care.

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Fiona Whittaker

My name is Fiona. I am 49 years old and married with two teenagers and one adult daughter. In January 2016, I was diagnosed with breast cancer. My treatment was a right mastectomy, 6 cycles of chemotherapy and 3 weeks of radiotherapy. My whole world fell apart.

I had the surgery towards the end of January at St Richards Hospital. Chemotherapy commenced in February and finished on 6th June, and I had radiotherapy during the middle weeks of July. I underwent both of these at my local Spire Hospital.

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Natasha Scott

In November 2013 I was a busy, fit, happy, 36-year-old mum to three small children aged 6, 4 and 2, and was looking forward to another hectic, fun-filled Christmas. It turned out to be hectic but far from fun-filled. I found a lump in my left breast in the shower one morning and by 12th December I’d had a diagnosis of stage II ER+ breast cancer and a full mastectomy.

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Malcolm, Oxfordshire

​After suffering acute backache one night in early 2013, I had two months of tests before I was diagnosed with metastatic prostate cancer to my spine. As the cancer had metastasised it was deemed non-curative, so I embarked on a sequence of treatments which aimed to contain the progress of the cancer for as long as possible. In February 2016, my consultant prescribed a course of chemotherapy, namely Docetaxel, of ten sessions administered every three weeks.

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Lynn Wadland

​I turned 51 years old on 23rd May 2016. I have two children; an eighteen-year-old son and a 13 year-old daughter, and a partner who I have been with for five years. He has been amazing, as have my parents - the three most supportive people I could ever ask for.

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